Optimum Resource, Inc. Tech Support Form
18 Hunter Road, Hilton Head Island, SC 29926
Tel: 843.689.8000 Fax: 843.689.8008
techsupport@stickybear.com

School Name/Address:

Contact name:

Email:

Phone:

Name of Title:

Version # (printed on CD):

Date Purchased:

Operating system:

If Windows 2000, XP, XP Pro, are you installing with administrator privileges? Yes______ No______

Networked?  Yes______ No______

If yes, what type of network software? Windows 2000 server ____ Windows 2003 server _____, Novell _____, Other _____

Problem description (please explain as fully as you can):

When and Where does the problem happen in the program:

Also if there is a number and error description, this can be very helpful:

Is the problem repeatable? Yes______ No______

If Yes, where does the problem occur? Installation? Opening Screen? Name Entry screen? From within the program?

If you have another computer in the lab/home have you had the same problems on that computer? Yes______ No______