Welcome to the Optimum Resource Technical Support Page

*Click here for New Windows 2000 and Windows XP Patch*

*Click here for Director Error Solution*

For more than twenty-five years, our software has gained a reputation for reliability, ease of use and error-free performance. We hope you will find the programs as productive and useful for you as have thousands of educators and millions of students. This section is designed to assist you with any difficulties you might experience with our products.

Many questions can be answered by reading the user guide installed with each program.

Windows Users: Go to the programs menu, find the program and open the "User Guide" or "Read Me." You will find complete installation instructions, system requirements and a description of the teacher and student options imbedded in the program along with directions for implementing them.

Mac Users: Find the program folder installed on the hard drive and open the User Guide. You will find complete installation instructions, system requirements and a description of the teacher and student options imbedded in the program along with directions for implementing them.

Reinstalling: Sometimes a fresh start is the best solution to a problem. If you wish to do so, we suggest using the un-install program that was installed with the program. DO NOT use the add/remove program from your control panel, it can leave critical files on the hard drive and interfere with any future installs or add to the problem you are having.

Solving: If you do not find a solution to your problem we will do our best to solve it via email. Please use the information guide provided here. You can copy the questions into the content field of the email or complete form and fax to 1-843-689-8008. Please answer them as completely as possible. This will expedite our analysis and cut down on the number of emails needed to solve the problem.