Optimum Resource, Inc. Publishers of Fine Educational Software

Windows Technical Support

Director Error: Director Player requires 3MB of free virtual memory to run
Solution: http://www.tacktech.com/display.cfm?ttid=303

Stickybear's Math Splash	Spelling Rules	Tools For Educators, Inc.
Stickybear's Reading Fun Park	Car Builder	Spelling Test Generator
Stickybear's Typing	Windows XP, 2000	*Windows XP, 2000 Patch*

Stickybear's Math Splash

Problem: Program is hanging or locking up at opening screen or main menu.
Solution 1: Click here. Follow the directions under "Most Common Solutions".
Solution 2: Alternatively, you may go to WINDOWS EXPLORER > C DRIVE (or whatever letter you've assigned to your primary hard drive) > WINDOWS FOLDER > "Msplpref" file. Delete the "Msplpref" file, empty the Recyle Bin and restart the program.

Stickybear's Reading Fun Park

Problem: Program hangs up or locks at the Stickybear Logo in Windows 95 or 98.
Solution 1: Click here. Download "Fix 1" and "Fix 2". Follow the directions and run "Prefclean".
Solution 2: Alternatively, you may go to WINDOWS EXPLORER > C DRIVE (or whatever letter you've assigned to your primary hard drive) > WINDOWS FOLDER > "Rpfpref" file. Delete the "Rpfpref" file, empty the Recyle Bin and restart the program.

Stickybear's Typing

Problem: Program hanging or locking up at opening screen or main menu in Windows 95 or 98.
Solution 1: Click here. Follow the directions under "Most Common Solutions".
Solution 2: Alternatively, you may go to WINDOWS EXPLORER > C DRIVE (or whatever letter you've assigned to your primary hard drive) > WINDOWS FOLDER > "Sbtprefs" file. Delete the "Sbtprefs" file.

Problem: Printing problems with Windows '98, 2nd edition.
Solution: Problem being corrected

Spelling Rules

Problem: List of students under Student Options is not keeping records.
Solution: Call Optimum Resource, Inc. at 1-843-689-8000 and request replacement with Spelling Rules: Bilingual (Please note that the Bilingual copy is exactly the same as the English-only version with the exception that you may now choose English-only, Spanish-only, or English/Spanish.)

Problem: Program hangs up or locks at level 1.X
Solution: Call Optimum Resource, Inc. at 1-843-689-8000 and request replacement with Spelling Rules: Bilingual (Please note that the Bilingual copy is exactly the same as the English-only version with the exception that you may now choose English-only, Spanish-only, or English/Spanish.)

Car Builder

Problem: Printing problems - variety.
Solution: Go to START > CONTROL PANEL > DISPLAY > SETTINGS > COLOR PALETTE. Select 256 colors.

Problem: I've changed color palette to 256 colors and printing problem still occurs.
Solution: Contact Optimum Resource, Inc. at 1-843-689-8000.

Problem: Program hangs or locks up on opening screen in Windows 95 or 98.
Solution: Click here. Follow the directions under "Most Common Solutions".

Problem: Can the student's results be saved to a floppy disk?
Solution: Yes we have new version (7.1) with this function.

Tools for Educators, Inc.

Problem: My program gives me an error that a required file is missing.
Solution: Click here. Locate the heading for Tools for Educators, Inc. Follow the directions.

Spelling Test Generator

Problem: Program auto-installs everytime I insert the CD in the CD-rom drive, even though it has already been installed.
Solution: Ater the initial installation, hold down the "SHIFT" key on your keyboard when you insert the CD in the CD-rom drive each time.

Problem: When I attempt to access a pre-selected list and click on a word or group of words, I get a Run-Time Error # ___.
Solution: When the program was first installed, the floppy disk - which contains the database - was installed in the incorrect order. To fix this, go to START > SETTINGS > CONTROL PANEL > ADD/REMOVE PROGRAMS. In the menu window select "Spell Test Generator" and click the Add/Remove button. Now, reinstall the program by FIRST inserting the floppy disk in your floppy disk drive (typically Drive A), THEN insert the CD. Follow the on-screen prompts and the program will function correctly.

Windows XP, 2000

A teacher had a problem - she was using one of our CD based applications and getting the folowing error message:

The application or DLL C:\WINDOWS\System32\wing.dll is not a valid windows image. Please check this against your installation disk.

What she didn't tell me was that she was working in XP environment and trying to run the application as a USER. Optimum Resource stand alone CD's where designed to operate in the administrative or Power user privileges. So when a student who has no administrative privileges tries to operate the program and it goes to save data the user does not have the privileges needed. We can expect the above error message as a possible consequence of such actions. The solution is to Upgrade to a Direct Drive version of the application.

Windows XP and 2000 Patch

Microsoft protections in the Windows 2000 and Windows XP operating systems prevented user without administrative privileges from utilizing any program which needed access to the CD-Rom drive to run, stopping students from effectively using our CD based programs. This easy to install patch will allow non-administrative users to access the CD-Rom drive.

Simply download the patch.exe file here and run it while you are logged on as administrator, you will see a box flash on your screen; the installation is complete.

Once installed, patch.exe works for all Optimum Resource titles. Note: unless you are using one of our Direct Drive Titles, the program CD will still have to be in the CD-Rom drive for operation.